Connecting Dreams and Reality
JIGI TRAVEL
"Professional travel advisors design customized travel plans for you!"
Connecting Dreams and Reality
About Us
Jigi Travel specializes in authentic and immersive journeys across South Korea. From iconic themes to hidden gems, our carefully curated packages cater to all travelers, ensuring a seamless and enriching experience.
With a focus on tailoring and customizing each trip to suit every traveler, we blend culture, history, and adventure to create unforgettable memories. Discover Korea with us.
Why us?
In Korean, "Jigi" means "friend", and that's exactly how we see ourselves—your travel companion in South Korea. We believe that the best trips don't just take you places, they create lasting memories through meaningful experiences. Whether it's your first time in Korea or a return visit, Jigi Travel ensures every journey feels warm, welcoming, and filled with authentic moments—just like exploring with a friend.
Vision & Mission
JIGI Travel is a reliable travel companion.
At Jigi Travel, we go beyond organizing trips—we connect travelers to the true essence of Korea. Our experiences offer a deep dive into Korea's authentic culture, rich history, and warm people, revealing a side of the country often hidden from tourists.
Our vision is to become South Korea's leading travel agency, known for excellence, innovation, and cultural expertise. We aim to redefine travel with personalized, authentic experiences that bring travelers closer to Korea, always staying ahead of trends and exceeding expectations.
Our Team
Meet the professionals behind JIGI Travel's B2B operations.
Yoonhee Jung
CEO & Co-founder
Yoonhee oversees the financial and administrative backbone of JIGI Travel. She manages all fiscal planning and contract compliance, ensuring that our partnerships operate on a stable, transparent foundation. Her priority is the long-term operational health of the company.
Cleve Kim
Co-founder & Executive Director
Cleve translates European market requirements into practical Korean itineraries. With experience in international trade and project management, he converts vague requests into executable tour products. He is responsible for route design, pace management, and ensuring the final product meets agreed standards.
Operations Team
Ground Operations Specialists
Our field team is led by licensed English and French-speaking guides (including Gina and Muriel) who handle on-site logistics and client care. For German-speaking groups, we coordinate with our verified network of partner guides to ensure seamless language support.
WE Got You Covered
Fully customized itineraries
Work closely with our team to design your unique trip.
Local Expertise
Benefit from our exclusive local knowledge and our network of trusted suppliers.
Local Assistance
Count on us if you have any problems during your trip.
I want to develop Korean travel products but
it's hard to find a reliable inbound partner
I need someone who can manage everything
from flights and hotels to local tours at once
Looking for a partner providing one-stop service
I need a specialized Korean inbound agency
Looking for a partner with communication and expertise
I'm looking for an inbound agency for B2B collaboration
Want a continuous partnership and reliable service
Korean Inbound Travel Specialist JIGI TRAVEL
Growing together with overseas travel agencies!
Professional B2B inbound services for overseas travel agency partners
from customized product development to one-stop booking management
Be sure to check these when choosing a travel agency!
Important points for overseas travel agencies to check when selecting a Korean inbound travel agency
01
Registration & License
Check if the agency is officially registered under the Tourism Promotion Act. It is important to choose a legally protected agency by verifying business registration and tourism licenses.
02
Expertise & Experience
Verify if the agency has sufficient experience and expertise in Korean travel. It is best to choose an agency with deep understanding of culture and history.
03
Multilingual Support
Check if multilingual support is available for smooth communication with overseas partners. It is crucial to choose an agency that can communicate professionally in major languages.
04
Pricing & Contract
Ensure quotes and contract terms are clear and transparent. Choose a reliable agency by verifying there are no hidden costs and all terms are specified in the contract.
05
Reviews & Performance
Check actual customer reviews and successful travel cases. You can judge reliability through reviews from international customers and recommendations from partners.
06
Safety & Insurance
Verify traveler protection insurance and 24-hour emergency support services. It is vital to choose an agency with a safety management system for all situations.
💡 JIGI TRAVEL meets all the above conditions!
JIGI TRAVEL is a registered agency with professional consulting, multilingual support, transparent pricing, and a thorough safety system. We provide the best service by building trust with partners. Please collaborate with confidence!
From the beginning to completion of your Korean trip,
Reliable partner, JIGI TRAVEL!
Providing the best Korean travel experience with
professional travel consulting and reliable service.
B2B Partnership FAQ
- Crisis Mgmt: What happens if the tour bus breaks down?
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We guarantee Business Continuity through our nationwide vehicle network:
1. Response Time: Replacement vehicles are dispatched immediately. Within 60 mins for Seoul/Capital area, and max 3-4 hours for remote provinces.
2. Safety First: While waiting, guides follow strict safety protocols to keep guests comfortable and secure.
3. Cost: All costs related to vehicle replacement are 100% covered by JIGI TRAVEL.
- Crisis Mgmt: How do you handle sudden guide illness (e.g., COVID-19)?
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We operate a "Three-Layer Backup System" to ensure zero cancellations:
1. Layer 1: Same-day replacement from our verified freelancer pool.
2. Layer 2: Cooperation with official Guide Associations (English/German/French) for emergency staffing.
3. Layer 3: In extreme cases, our HQ staff (licensed guides) or English-speaking guides will cover immediately. (Zero cancellations due to guide absence in 2024)
- Liability: Who is responsible if a guest gets injured?
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We prioritize guest safety and clarify responsibility as follows:
1. Agency Liability: JIGI takes full responsibility for incidents caused by operational errors (e.g., vehicle fault).
2. Guest Liability: Personal accidents (e.g., tripping while hiking) are covered by the guest's travel insurance.
3. On-Site Support: Regardless of liability, JIGI HQ Team dispatches staff to the hospital/scene to assist with translation and administration.
- Safety: How do you ensure safety during outdoor activities?
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All outdoor tours operate under our "5-Step Safety Protocol":
1. Pre-Assessment (D-2): Check weather, route conditions, and guest fitness.
2. Expertise: Deploy certified mountain guides with first-aid training.
3. Real-Time Monitoring: Live tracking of all groups from Seoul HQ Control Tower.
4. Emergency Backup: Plan B (alternative routes/culture) shared in advance.
5. Immediate Response: Activate specific SOPs based on injury severity.
- White Labeling: Can you operate as our "Invisible Partner"?
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Yes. We act as your "Invisible Operations Team" on the ground:
1. Full Branding: Your logo on airport signs, bus signage, welcome kits, and restaurant reservations.
2. Guide Protocol: Guides are trained to introduce themselves as representing YOUR company, not JIGI.
- ESG: What are your sustainability practices?
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We implement a comprehensive ESG (Environmental, Social, Governance) framework aligned with European standards:
1. Carbon Footprint Reduction: We partner with certified eco-friendly bus operators and offset carbon emissions for all hiking tours. Route optimization reduces unnecessary mileage by 15%.
2. Fair Wages for Local Guides: All mountain guides and local experts receive above-market compensation with transparent pay scales. No subcontracting – direct employment ensures quality and fair treatment.
3. Eco-Friendly Accommodations: We maintain partnerships with Green-certified hotels and eco-lodges that practice water conservation, waste reduction, and renewable energy use.
4. Plastic-Free Operations: All welcome kits, vehicle signage, and printed materials use recycled/recyclable paper. No single-use plastics on any tour.
ESG compliance reports are available upon request for your corporate sustainability reporting.
- Quality Control: How do you verify your guides?
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We maintain the top 10% of the talent pool through a Strict Vetting Process:
1. Criteria: Min. 5 years experience + Deep Interview (Crisis management test).
2. Expertise: Specific pool of 4 verified "Mountain Specialists" for hiking tours.
3. Strike-Out Policy: Any guide with 2 substantiated complaints is permanently removed.
4. Transparency: Detailed guide profiles (photos, experience) provided in advance.
- SLA: What is your response time given the time difference?
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We bridge the time gap with our "Overlap Support System":
1. Golden Hour: Emails sent before 13:00 (CET) receive same-day replies.
2. Guarantee: General inquiries within 24 hours; RFQs within 48 hours.
3. Urgent: Real-time communication via WhatsApp for operational emergencies.
- Languages: What languages do you support?
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We support multilingual communication for both HQ and guides:
Major: English, French, German, Korean.
Others: Italian, Spanish available upon request. All documents provided in your preferred language.
- Terms: What are your payment and cancellation policies?
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We offer rational and flexible terms:
Payment: 30% Deposit (90 days prior), 70% Balance (30 days prior). (Negotiable for long-term partners)
Cancellation: Full refund >30 days; 70% refund 15-29 days; 50% refund 7-14 days.
Force Majeure: 100% refund or free rescheduling for natural disasters/pandemics.
- Minimums: Is there a minimum group size or budget?
-
There is no minimum requirement to start a partnership.
We handle everything from FITs to large groups (40+ PAX). We actually recommend starting with a small "Test Group" to experience our service quality.
- Contact: Who manages my project?
-
Your project is managed by our "HQ Control Tower" team:
Cleve KIM (Senior PM): 8+ years B2B experience, Europe market specialist.
Muriel YANGA (Europe Rep): French native, sales & contracts.
Dong Han LEE (Product Developer): Mountain/Adventure route specialist.
- Social Proof: Can you prove your track record?
-
Due to NDAs, we cannot disclose client names, but we prove it with verified metrics:
1. German Outdoor Specialist A: 8+ hiking groups/year / 100% Accident-Free.
2. European Luxury Agency B: VIP Protocol & High-End FITs / 100% Custom Itineraries.
3. French Themed Travel C: 2-year continuous partnership / Stable operation of Culture & Gastronomy series.
